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Frequently Asked Questions
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French cleat backing is a secure hanging system often used for acrylic, wood, and gallery-style wall pieces. It uses two interlocking angled pieces: one attached to the back of the artwork and one mounted to the wall.
Once installed, the artwork slides into place and rests securely on the wall-mounted cleat. This creates a clean, stable, slightly dimensional presentation without visible front hardware.
For acrylic prints, french cleat backing helps the piece sit evenly on the wall while giving it a subtle floating effect. It is a strong, professional hanging method designed for a polished, gallery-level finish.
Why we use it
French cleat backing keeps the artwork secure, level, and easy to hang. It also supports the frameless acrylic presentation, allowing the polished edges and clean surface of the piece to remain the focus.
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Printed on crystal clear acrylic with polished edges and a glossy, dimensional finish.
To clean, use a soft microfiber cloth. Avoid abrasive cleaners, paper towels, ammonia-based products, or harsh chemicals. For best results, gently wipe the surface with a clean, dry or lightly damp microfiber cloth.
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Each Sandra Faye acrylic photograph is custom-made to order, so we are unable to accept returns, exchanges, or cancellations once an order has gone into production. Because each piece is produced specifically for you, we cannot offer refunds.
That said, we want your artwork to arrive in excellent condition. If your piece arrives damaged, defective, or with a production issue, please contact us within 30 days of delivery with clear photos of the packaging and artwork. Once reviewed and verified, we will work with our production partner to provide an appropriate replacement or resolution.
Please inspect your order as soon as it arrives and reach out right away if anything looks wrong.
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each order is packed with care and shipped as quickly as possible. Once your order is placed, you’ll receive a confirmation email, followed by tracking information when your package is on its way.
Order Processing
Please allow 1–5 business days for order processing before shipment.
Shipping times may vary depending on your location, carrier delays, holidays, or other circumstances outside of our control.
Once your order ships, you will receive tracking information by email.
Lost, Stolen, Delayed, or Misdelivered Packages
Once an order has shipped, we are not responsible for lost, stolen, delayed, or misdelivered packages.
Please double-check your shipping address before placing your order, as we are unable to guarantee changes after checkout.
Damaged or Incorrect Shipments
If your piece arrives damaged, defective, or with a production issue, please contact us within 30 days of delivery with clear photos of the packaging and artwork. Once reviewed and verified, we will work with our production partner to provide an appropriate replacement or resolution.
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French cleat backing is installed with one cleat attached to the back of the artwork and one matching cleat attached to the wall.
To hang the piece, mount the wall cleat level and securely into studs or with included wall anchors. Then lift the artwork and lower it onto the wall cleat so the two angled pieces lock together.
Once seated, the artwork should rest evenly against the wall with a secure, slightly floating presentation. For larger pieces, we recommend having two people install the artwork and using a level to make sure it hangs straight.
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Collaborative, honest, and straightforward. We're here to guide the process, bring ideas to the table, and keep things moving.
