Shipping & Returns

Shipping

Shipping rates are calculated at checkout based on your order and delivery location.

Processing & Delivery

Sandra Faye artwork is prepared with care before it leaves the studio. Please allow approximately 5-7 days for your order to be produced, inspected, packaged, and prepared for shipment.

Shipping transit time is separate from processing time and begins once your order has been handed off to the carrier.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow its progress.

Please make sure your shipping address is complete and accurate before submitting your order. We are not responsible for delays or delivery issues resulting from incorrect address information provided at checkout.

Delivery dates provided by shipping carriers are estimates and may be affected by weather, carrier delays, holidays, or other circumstances outside our control.

Returns

All Sandra Faye artwork is final sale.

Because our work is offered as limited-edition art, we do not accept returns or exchanges for change of mind, sizing decisions, color variation, or other personal preferences.

We encourage you to review the artwork, dimensions, and product details carefully before placing your order. Please reach out before purchasing if you have a question about a piece—we’re happy to help.

Damaged or Incorrect Orders

Every order should arrive exactly as intended. If your artwork arrives damaged or you receive an incorrect item, please contact us WITHIN 14 days after delivery.

Please include:

  • Your order number

  • A brief description of the issue

  • Clear photographs of the artwork

  • Photographs of the packaging and shipping box if damage occurred during transit

Please keep all original packaging until your claim has been resolved, as the shipping carrier may require photographs or inspection of the packaging.

Once we’ve reviewed the information, we’ll work with you to make it right.

A Note About Color

We take care to represent each artwork as accurately as possible online. However, colors and tonal values may vary slightly depending on your screen, device settings, and surrounding light. These natural variations are not considered defects and are not eligible for return.

Questions?

If you have questions about shipping, your order, or a piece before purchasing, please contact us through INFO@SANDRAFAYE.COM — We’re happy to help before you place your order.